Configuration Wizard fails with error C028 and MS SQL ODBC Error in Windows Environment (Doc ID 1287706.1)

Last updated on DECEMBER 22, 2015

Applies to:

Siebel CRM - Version 7.8.1.1 SIA [19044] and later
Microsoft Windows (32-bit)
Database: Microsoft SqlServer 2005
Operating System: Microsoft Windows 2003 Server


Symptoms

Fail during Configuration Wizard with the following error:
1. C028: Unable to connect to the Siebel Gateway Name Server
2. ODBC connection failed: SQLSTATE : '28000', SQL Server Error: 18456, Microsoft SQL 
    Native Client SQL Server Login Failed for user 'sadmin'

3. sw_cfg_util.log :
2021 2011-01-17 02:13:57 0000-00-00 00:00:00 +0000 00000000 001 003f 0001 09 sw_cfg_util 1692 2312 D:\Sea81\gtwysrvr\log\sw_cfg_util.log 8.1.1 [21111] ENU
GenericLog GenericError 1 000000024d33055c:0 2011-01-17 02:13:57 NSS - ErrCode 4597527 SysErr 0
GenericLog GenericError 1 000000034d33055c:0 2011-01-17 02:13:57 NSS - ErrCode 4597527 SysErr 0
GenericLog GenericError 1 000000044d33055c:0 2011-01-17 02:14:06 NSS - ErrCode 4597527 SysErr 0
GenericLog GenericError 1 000000044d33055c:0 2011-01-17 02:14:06 Validation failed : C028: Unable to connect to the Siebel Gateway Name Server ????? ??? ????????
GenericLog GenericError 1 000000044d33055c:0 2011-01-17 02:14:06 ValidateFailed for Gateway Name Server TCP/IP Port, error : C028: Unable to connect to the Siebel Gateway Name Server ????? ??? ????????
GenericLog GenericError 1 000000054d33055c:0 2011-01-17 02:16:48 NSS - ErrCode 4597527 SysErr 0
GenericLog GenericError 1 000000054d33055c:0 2011-01-17 02:16:48 Validation failed : C028: Unable to connect to the Siebel Gateway Name Server ????? ??? ????????
GenericLog GenericError 1 000000054d33055c:0 2011-01-17 02:16:48 ValidateFailed for Gateway Name Server TCP/IP Port, error : C028: Unable to connect to the Siebel Gateway Name Server ????? ??? ????????
GenericLog GenericError 1 000000024d330484:0 2011-01-17 02:19:14 NSS - ErrCode 4597527 SysErr 0
GenericLog GenericError 1 000000024d330484:0 2011-01-17 02:19:14 Validation failed : C028: Unable to connect to the Siebel Gateway Name Server ????? ??? ????????
GenericLog GenericError 1 000000024d330484:0 2011-01-17 02:19:14 ValidateFailed for Gateway Name Server TCP/IP Port, error : C028: Unable to connect to the Siebel Gateway Name Server ????? ??? ????????
GenericLog GenericError 1 000000034d330484:0 2011-01-17 02:19:19 NSS - ErrCode 4597527 SysErr 0
GenericLog GenericError 1 000000034d330484:0 2011-01-17 02:19:19 Validation failed : C028: Unable to connect to the Siebel Gateway Name Server ????? ??? ????????
GenericLog GenericError 1 000000034d330484:0 2011-01-17 02:19:19 ValidateFailed for Gateway Name Server TCP/IP Port, error : C028: Unable to connect to the Siebel Gateway Name Server ????? ??? ????????

4. NameServer.log:
2021 2011-01-17 02:19:14 0000-00-00 00:00:00 +0000 00000000 001 003f 0001 09 GtwyNS 1156 2544 D:\Sea81\gtwysrvr\log\NameSrvr.log 8.1.1 [21111] ENU
GenericLog GenericError 1 000000024d330484:0 2011-01-17 02:19:14 (secmgr.cpp (2735) err=4597527 sys=127) SBL-SEC-10007: The password you have entered is not correct. Please enter your password again.
GenericLog GenericError 1 000000024d330484:0 2011-01-17 02:19:14 (client.cpp (309) err=4597527 sys=0) SBL-SEC-10007: The password you have entered is not correct. Please enter your password again.
SisnTcpIp SisnSockError 1 000000024d330484:0 2011-01-17 02:19:14 3632: [TCPIP-server] recv() failed for sd=-1 (err=10038 | Socket operation on non-socket (invalid socket handle).)
SisnTcpIp SisnSockError 1 000000024d330484:0 2011-01-17 02:19:14 3632: [TCPIP-server] send() failed for sd=-1 (err=10038 | Socket operation on non-socket (invalid socket handle).)
GenericLog GenericError 1 000000034d330484:0 2011-01-17 02:19:19 (secmgr.cpp (2735) err=4597527 sys=0) SBL-SEC-10007: The password you have entered is not correct. Please enter your password again.
GenericLog GenericError 1 000000034d330484:0 2011-01-17 02:19:19 (client.cpp (309) err=4597527 sys=0) SBL-SEC-10007: The password you have entered is not correct. Please enter your password again.
SisnTcpIp SisnSockError 1 000000034d330484:0 2011-01-17 02:19:19 4084: [TCPIP-server] recv() failed for sd=-1 (err=10038 | Socket operation on non-socket (invalid socket handle).)
SisnTcpIp SisnSockError 1 000000034d330484:0 2011-01-17 02:19:19 4084: [TCPIP-server] send() failed for sd=-1 (err=10038 | Socket operation on non-socket (invalid socket handle).)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms