Siebel BI Publisher Signature Report Generation Fails With SBL-OMS-00203 Error (Doc ID 1289283.1)

Last updated on JULY 20, 2016

Applies to:

Siebel Reports - Version 8.1.1.1 [21211] and later
Information in this document applies to any platform.
***Checked for relevance on 16-NOV-2012***

Symptoms

Siebel BI Publisher Reports that display signature (captured using Signature Capture feature in Siebel) fail to generate.


How to Reproduce

1. Install and configure Siebel CRM 8.1.1.3 SIA and Oracle BI Publisher 10.1.3.4.1.

2. Create custom reports that display signature (captured in the Siebel CRM application).

3. Report generation fails with the error mentioned below.

XMLP Report Server Component log file:

SBL-OMS-00203: Error 9815388 invoking method "GenerateReport" for Business Service "XMLP Driver Service"



BI Publisher XDO logs:


[011411_154024775][][EXCEPTION] oracle.xml.parser.v2.XMLParseException: End tag does not match start tag 'properties'.
at oracle.xml.parser.v2.XMLError.flushErrors1(XMLError.java:320)
at oracle.xml.parser.v2.NonValidatingParser.parseEndTag(NonValidatingParser.java:1368)
at oracle.xml.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java:1313)
at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:336)
at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:303)
at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:292)
at oracle.apps.xdo.common.config.ConfigReader.read(Unknown Source)
at oracle.apps.xdo.common.config.ConfigReader.read(Unknown Source)
at oracle.apps.xdo.template.PropertyManager.getProperties(Unknown Source)
at oracle.apps.xdo.template.PropertyManager.getRuntimeProperties(Unknown Source)
at oracle.apps.xdo.template.RTFProcessor.process(Unknown Source)
at oracle.apps.xdo.servlet.RTFCoreProcessor.translateRTFTemplate(RTFCoreProcessor.java:177)
at oracle.apps.xdo.servlet.RTFCoreProcessor.getXSLFOFile(RTFCoreProcessor.java:122)
at oracle.apps.xdo.servlet.RTFCoreProcessor.transform(RTFCoreProcessor.java:44)
at oracle.apps.xdo.servlet.CoreProcessor.process(CoreProcessor.java:326)
at oracle.apps.xdo.servlet.CoreProcessor.generateDocument(CoreProcessor.java:97)
at oracle.apps.xdo.servlet.ReportImpl.renderBody(ReportImpl.java:512)
at oracle.apps.xdo.servlet.ReportImpl.renderReportBody(ReportImpl.java:83)
at oracle.apps.xdo.server.impl.DefaultReport.run(DefaultReport.java:44)
at oracle.apps.xdo.webservice.v11.PublicReportServiceImpl.generateReport(PublicReportServiceImpl.java:292)
at oracle.apps.xdo.webservice.v11.PublicReportService.runReport(PublicReportService.java:229)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397)
at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186)
at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454)
at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:351)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:873)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Unknown Source)



Cause

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