TBUI - Attempting To Show a Task View When No Task Is Running - Intermittent SBL-UIF-00600 Error in Task Based UI Tasks

(Doc ID 1290664.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Siebel CRM - Version 8.0 [20405] to 8.0.0.10 [20436] [Release V8]
Siebel CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.
***Checked for relevance on 14-NOV-2014***
***Checked for relevance on 22-SEP-2015***

Symptoms

It was reported that the following error was happening randomly and intermittently in Task Based UI (TBUI) tasks:

SBL-UIF-00600: Error: Attempting to show a task view in <task view name> when no task is running


Note that <task view name> is a placeholder for the task view name.

This issue was not readily reproducible, and seemed to happen at random with no repeatable steps to cause the error. The error sometimes happened when navigating in the task, sometimes when pausing the task, and sometimes when finishing the task.

After this error occurs, the task data is lost and cannot be continued. In some cases the application becomes hung and has to be closed.

Cause

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