Unable To Login Using Web Client After Installation with error SBL-SEC-10018 (Doc ID 1294312.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1 [21112] to 8.1.1.8 [23012] [Release V8]
Information in this document applies to any platform.
*** Checked for Relevancy 11/01/2016 ***

Symptoms

Unable to see the login screen and the following errors are found in the OM log:


SecAdptLog API Trace 4 000000034d3520f3:0 2011-01-18 15:11:32 DB SecurityLogin with username=SADMIN, parameters=3ae0e00.
SecAdptLog Debug 5 000000034d3520f3:0 2011-01-18 15:11:32 DB security adapter: Load data source configuration
ObjMgrDBConnLog Create 5 000000034d3520f3:0 2011-01-18 15:11:33 DataBase Connection Object was created at 3cdeb90; DB User: 'SADMIN'
ObjMgrLog Error 1 000000034d3520f3:0 2011-01-18 15:11:33 (oracon.cpp (3122)) SBL-DBC-00107: An Oracle database error has occurred.
Please continue or ask your systems administrator to check your application configuration if the problem persists.
SecAdptLog API Trace 4 000000034d3520f3:0 2011-01-18 15:11:33 Security DB user connect to DB CRM with username=SADMIN returns err 65535 and connection 3cdeb90.
SecAdptLog API Trace 4 000000034d3520f3:0 2011-01-18 15:11:33 Security DB user delete DB connectoin 3cdeb90
ObjMgrDBConnLog Delete 5 000000034d3520f3:0 2011-01-18 15:11:33 DataBase Connection was deleted at 3cdeb90
GenericLog GenericError 1 000000034d3520f3:0 2011-01-18 15:11:33 (secmgr.cpp (2676) err=4597538 sys=0) SBL-SEC-10018: An Oracle database error has occurred.
Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DBC-00107)

SecAdptLog Memory Mgmt Trace 5 000000034d3520f3:0 2011-01-18 15:11:33 DB SecurityFreeErrMessage, message=<?INT?>.
GenericLog GenericError 1 000000034d3520f3:0 2011-01-18 15:11:33 (secmgr.cpp (2750) err=4597521 sys=0) SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
ObjMgrSessionLog Error 1 000000034d3520f3:0 2011-01-18 15:11:33 (physmod.cpp (9330)) SBL-DAT-00565: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
ObjMgrSessionLog Error 1 000000034d3520f3:0 2011-01-18 15:11:33 (model.cpp (5890)) SBL-DAT-00565: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
ObjMgrSessionLog ObjMgrLogin 3 000000034d3520f3:0 2011-01-18 15:11:33 Login failed for Login name : SADMIN

Cause

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