Could Not Route Message To Apptbook With Registered Key 1-8e7-47

(Doc ID 1295822.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Assignment Manager - Version 8.0.0.8 SIA[20430] and later
Siebel CRM - Version 8.2.2.14.1 [IP2014] to 8.2.2.14.1 [IP2014] [Release V8]
Information in this document applies to any platform.

Symptoms


A workflow process IPH Initial Activity Assignment that is calling Assignment Manager for doing Availability-based assignment with ApptBook component is failing with the following error:

Error invoking service 'Server Requests', method 'SubmitRequest' at step 'Activity Assignment'.(SBL-BPR-00162)
--
Could not route message to ApptBook with registered key 1-8E7-47
--
Cannot find any available remote SRB server that request can be routed to.
--
Could not route message to (null) with registered key (null)

Cause

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