In Order Management - Product Compatibility, Error Pop Up Are Not Coming For Incompatible Products. (Doc ID 1299485.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.0.0.6 SIA [20423] and later
Information in this document applies to any platform.

Symptoms

1) Goto Administration-Product screen
2) Click on Eligibility and Compatibility Matrices
3) Create new Compatibility rules
4) Click on Products view link
5) Create 2 new products
6) Click on Eligibility and Compatibility detailed view
7) Add the Compatibility Rules for the product such that one product is not compatible with the other
8) Release the products
9) Go to Sales Order Screen
10) Create new order
11) Drill down on the order and create line items by adding the newly created products
12) No pop up message or error message is shown saying this product is not valid.

As per Bookshelf, incompatible product pops up when 2 incompatible products are added which is done through the workflow "Compatibility Multiple Popup Workflow". This is not working for Siebel version 8.0.0.6 SIA [20423].


Cause

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