Marketing Trigger Campaign Using Customer Id (Doc ID 1299616.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.1.1.1 SIA [21211] and later
Information in this document applies to any platform.
***Checked for relevance on 22-01-2014***
***Checked for relevance on 25-06-2015***

Symptoms

On : 8.1.1.1 SIA [21211] version, Siebel Marketing

Creating a campaign with a Trigger the mail is sent to all the contacts in the list but not to the “CUSTOMER ID” used as a parameter as described in the following webservice::

<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<MarketingEventTriggerExecutionExecuteEvent_1_Input xmlns="http://www.siebel.com/Marketing/Evttrig/Exec">
<Event_spcCode>1-1255233106</Event_spcCode>
<RealTime_spcFlag>Y</RealTime_spcFlag>
<Customer_spcId>1-2ZBA7U</Customer_spcId>
<Event_spcName>TRIGGER_CAMPAIGN_TEST</Event_spcName>
</MarketingEventTriggerExecutionExecuteEvent_1_Input>
</soap:Body>
</soap:Envelope>

Above webservice is being used to trigger a campaign that will send an email to the customer.

EXPECTED BEHAVIOR
-----------------------
Expect is that email is sent to the Customer Id.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup a Program and Campaign with a Trigger
2. Make sure to add the Segment to the Campaign
3. Use above webservice to launch the Campaign

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot trigger a Campaign to Customer Id

Cause

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