Marketing Trigger Campaign Using Customer Id (Doc ID 1299616.1)

Last updated on DECEMBER 19, 2022

Applies to:

Symptoms

When creating a campaign with a Trigger Event, the email is sent to all the contacts in the list instead of only to the “CUSTOMER ID” used as a parameter as described in the following webservice::

<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<MarketingEventTriggerExecutionExecuteEvent_1_Input xmlns="http://www.siebel.com/Marketing/Evttrig/Exec">
<Event_spcCode>1-1255233106</Event_spcCode>
<RealTime_spcFlag>Y</RealTime_spcFlag>
<Customer_spcId>1-2ZBA7U</Customer_spcId>
<Event_spcName>TRIGGER_CAMPAIGN_TEST</Event_spcName>
</MarketingEventTriggerExecutionExecuteEvent_1_Input>
</soap:Body>
</soap:Envelope>

Above webservice is being used to trigger a campaign that will send an email to the specific customer defined in <Customer_spcId>

The issue can be reproduced at will with the following steps:

1- Create a prompted Segment in OBIEE
2- In Siebel, create a Trigger in Administration - Marketing > Triggers
3- From Programs, create a Program, add Trigger and the Campaign to the Program Flow
4- Make sure to add the Prompt Segment to the Campaign
5- Use above webservice to launch the Campaign

Result: The Campaign is sent to All Contacts instead of specific Customer Id.

Changes

Cause

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