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Marketing Trigger Campaign Using Customer Id (Doc ID 1299616.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version SIA [21211] and later
Information in this document applies to any platform.
***Checked for relevance on 22-01-2014***
***Checked for relevance on 25-06-2015***


On : SIA [21211] version, Siebel Marketing

Creating a campaign with a Trigger the mail is sent to all the contacts in the list but not to the “CUSTOMER ID” used as a parameter as described in the following webservice::

<soap:Envelope xmlns:xsi="" xmlns:xsd="" xmlns:soap="">
<MarketingEventTriggerExecutionExecuteEvent_1_Input xmlns="">

Above webservice is being used to trigger a campaign that will send an email to the customer.

Expect is that email is sent to the Customer Id.

The issue can be reproduced at will with the following steps:
1. Setup a Program and Campaign with a Trigger
2. Make sure to add the Segment to the Campaign
3. Use above webservice to launch the Campaign

The issue has the following business impact:
Due to this issue, users cannot trigger a Campaign to Customer Id


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