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Marketing Trigger Campaign Using Customer Id (Doc ID 1299616.1)

Last updated on DECEMBER 19, 2022

Applies to:

Siebel Marketing - Version SIA [21211] and later
Information in this document applies to any platform.


When creating a campaign with a Trigger Event, the email is sent to all the contacts in the list instead of only to the “CUSTOMER ID” used as a parameter as described in the following webservice::

<soap:Envelope xmlns:xsi="" xmlns:xsd="" xmlns:soap="">
<MarketingEventTriggerExecutionExecuteEvent_1_Input xmlns="">

Above webservice is being used to trigger a campaign that will send an email to the specific customer defined in <Customer_spcId>

The issue can be reproduced at will with the following steps:

1- Create a prompted Segment in OBIEE
2- In Siebel, create a Trigger in Administration - Marketing > Triggers
3- From Programs, create a Program, add Trigger and the Campaign to the Program Flow
4- Make sure to add the Prompt Segment to the Campaign
5- Use above webservice to launch the Campaign

Result: The Campaign is sent to All Contacts instead of specific Customer Id.




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