Marketing Trigger Campaign Using Customer Id
(Doc ID 1299616.1)
Last updated on MARCH 02, 2017
Applies to:Siebel Marketing - Version 18.104.22.168 SIA  and later
Information in this document applies to any platform.
***Checked for relevance on 22-01-2014***
***Checked for relevance on 25-06-2015***
On : 22.214.171.124 SIA  version, Siebel Marketing
Creating a campaign with a Trigger the mail is sent to all the contacts in the list but not to the “CUSTOMER ID” used as a parameter as described in the following webservice::
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
Above webservice is being used to trigger a campaign that will send an email to the customer.
Expect is that email is sent to the Customer Id.
The issue can be reproduced at will with the following steps:
1. Setup a Program and Campaign with a Trigger
2. Make sure to add the Segment to the Campaign
3. Use above webservice to launch the Campaign
The issue has the following business impact:
Due to this issue, users cannot trigger a Campaign to Customer Id
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