Product Favorites Not Working On 18.104.22.168, Default Instance Not Created, Fields Not Added
(Doc ID 1300032.1)
Last updated on FEBRUARY 06, 2019
Applies to:Siebel eConfigurator - Version 22.214.171.124 to 8.2.1 SIA [Release V8]
Information in this document applies to any platform.
***Checked for relevance on 10-July-2014***
Product Favorites is not working. When adding product favorites under the Administration – Product > Product Favorites List Item applet, the root product is added but child product components are not added. When customizing this product and adding child product component inside the Configurator page, this does not work either. Child product component is not added.
Steps to replicate the issue:
- Navigate to Administration – Product > Favorite
- Add a product to the Product Favorite Item List
- Product with components is not correctly added. No child product components are added.
ObjMgrBusServiceLog Error 1 000000024d3e0a04:0 2011-01-25 09:34:18 (issctxtsvc.cpp (5587)) SBL-ISS-00666: Instance with name 'TheInstance' is not found.
ObjMgrSRFLog Warning 2 000000024d3e0a04:0 2011-01-25 09:34:18 (ctxtmgr.cpp (5892)) SBL-DAT-00144: Could not find '<?>' named '<?>'. This object is inactive or nonexistent.
ObjMgrSRFLog Warning 2 000000024d420c8c:0 2011-01-28 04:36:14 (ctxtmgr.cpp (5892)) SBL-DAT-00144: Could not find '<?>' named '<?>'. This object is inactive or nonexistent.
eProdCfgLog LogInfo 3 000000024d420c8c:0 2011-01-28 04:36:14 CSSCxObjInstService::RemoveFailedRequests() - [Line Item Id] = 8SIA-7YWJU, [Header Id] = 8SIA-7YWJT
ObjMgrLog Error 1 000000024d420c8c:0 2011-01-28 04:36:14 (cxsesmgr.cpp (1408)) SBL-CFG-00172: The session was not found in the cache. Please create it again with the latest object instance.
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