Crash Occuring On Task Ui Service (Swe) On Timeout (Doc ID 1300628.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Tools - Version 8.1.1.2 SIA[21215] and later
Information in this document applies to any platform.
""Checked for Relevance on 09-JAN-2013""

Symptoms

The following crash is occurring in production with the following errors found in the log file:

ERROR
-----------------------
From crash_0092.txt :
sscfel +0x6f11 = CSSELIface::GetMechInst() +0x11
sscfom +0x170ac = CSSService::SetupScript() +0x12c
sscfom +0x18045 = CSSService::ELEventPreInvoke() +0x35
sscfom +0x18882 = CSSService::InvokeMethod() +0x172
sscfom +0x117a3 = CSSModel::TriggerCTEventsRecur() +0xf03
sscfom +0x9e58 = CSSModel::TriggerCTEvents() +0x58
sscfom +0x9dd2 = CSSModel::TriggerCTEvents() +0x52

From eCommunicationsObjMgr_enu_0015_15729120.log:
ObjMgrBusServiceLog InvokeMethod 4 001ef04d4cd718cc:0 2010-11-11 11:40:21 Begin: Business Service 'Smart Script Execution Cleanup' invoke method: 'CleanUp' at 2ae62048

ObjMgrBusServiceLog InvokeMethod 4 001ef04d4cd718cc:0 2010-11-11 11:40:21 Business Service 'Smart Script Execution Cleanup' invoke method 'CleanUp' Execute Time: 0.000 seconds.

ObjMgrBusServiceLog InvokeMethod 4 001ef04d4cd718cc:0 2010-11-11 11:40:21 End: Business Service 'Smart Script Execution Cleanup' invoke method: 'CleanUp' at 2ae62048

ObjMgrBusServiceLog Delete 4 001ef04d4cd718cc:0 2010-11-11 11:40:21 Business Service 'Smart Script Execution Cleanup' (address: '2ae62048')was unregsitered at model '4e903008' for session ''

ObjMgrBusServiceLog Delete 4 001ef04d4cd718cc:0 2010-11-11 11:40:21 Business Service 'Smart Script Execution Cleanup' was deleted at 2ae62048

ObjMgrBusServiceLog Create 4 001ef04d4cd718cc:0 2010-11-11 11:40:21 Business Service 'Task UI Service (SWE)' was created at 245a4990

ObjMgrBusServiceLog Create 4 001ef04d4cd718cc:0 2010-11-11 11:40:21 Business Service 'Task UI Service (SWE)' (address: '245a4990')was regsitered at model '4e903008' for session ''

ObjMgrBusServiceLog InvokeMethod 4 001ef04d4cd718cc:0 2010-11-11 11:40:21 Begin: Business Service 'Task UI Service (SWE)' invoke method: 'OnSessionEnd' at 245a4990

ObjMgrExtLangLog Error 1 001ef04d4cd718cc:0 2010-11-11 11:40:21 (service.cpp (135)) SBL-DAT-00228: Unable to load the scripting extension language DLL 'sscfomlg'!
Scripting was enabled in this instance of Siebel, but the DLL which is needed to implement it could not be loaded.

From T201011110012_P004104.fdr :
10438491 1289436021 8000 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_USER_PREF_RESET Clear User Preference Setting 1318072328 0
10438492 1289436021 8000 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SESS_LOGOUT User Logout 1318072328 0 n100322
10438493 1289436021 8000 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_CNST BusSvc Construction 719724616 0 Smart Script Execution Cleanup CSSCSExecCleanupService
10438494 1289436021 8000 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method 719724616 0 Smart Script Execution Cleanup CleanUp
10438495 1289436021 8000 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_DSTR BusSvc Destruction 719724616 0 Smart Script Execution Cleanup
10438496 1289436021 8000 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SESS_CT_EVT Trigger CT Event 1318072328 1 Siebel Power Communications TIMEOUT
10438497 1289436021 8000 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_CNST BusSvc Construction 609896848 0 Task UI Service (SWE) CSSSWETaskUIService
10438498 1289436021 8000 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method 609896848 0 Task UI Service (SWE) OnSessionEnd
10456425 1289436030 8000 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0


Cause

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