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How to Trace ESD, BHD and CTD Daemons of Siebel 8.x eMail Marketing Server (Doc ID 1302994.1)

Last updated on JULY 21, 2021

Applies to:

Siebel Email Marketing Server - Version 8.0 [20405] and later
Information in this document applies to any platform.


The purpose of this Document is describe how to increase the debug information on the Email Marketing Server component (ESD, BHD and CTD) and in Siebel Enterprise components in order to troubleshoot unexpected behaviors and provided the correct information for Oracle Technical Support.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Where the log4j.props file is located?
 How to modify the log4j.props?
 What other log files can be used for troubleshooting Email Marketing Server (EMS) components
 Which Email Marketing Server (EMS) configuration should be reviewed
 The EMS component properties files
 The EMS component Apache/Tomcat configuration file
 The Siebel Marketing Server "Email Marketing Server" configuration parameters
 Which Email Marketing Server (EMS) build is been used
 Which log files is required to check connectivity between Siebel Enterprise and Email Marketing Server (EMS) components.
 Siebel Enterprise to EMS component connectivity
 EMS component to Siebel Enterprise connectivity
 Other important files to help troubleshooting

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