How to reconfigure the solution item description field to store more than 2000 characters? (Doc ID 1304401.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel System Software - Version 8.0 [20405] and later
Information in this document applies to any platform.

Symptoms


The customer is only seeing a maximum of 2000 characters in the user interface although the application has been re-configured to support 4000 characters.

Changes

The customer had:

a) created a custom extension column in the standard S_RESITEM table of type Varchar(4000)
b) reconfigured the standard Solution field of the Solution Admin buscomp to map to the new column.

They had increased the Text Length property of the field from 2,000 to 4,000 but the Type property remained DTYPE_TEXT.

Cause

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