Email Campaigns Launch Fails when Treatment Subject Text is Greater than 150 Characters

(Doc ID 1305547.1)

Last updated on NOVEMBER 01, 2016

Applies to:

Siebel Marketing Server Enterprise Edition - Version 8.1 [21039] and later
Information in this document applies to any platform.

Symptoms

This issue is in two parts

1. The customer would like to use personalization in the Subject Text. Customer tried to concatenate Merge Fields to create an Campaign Email Subject Line. However, when the treatment Subject Text exceeded 150 characters the Campaign Launch fails with the following error " Error/Warning : Error invoking service 'Wave Execution', method 'SendOffers' at step 'Send Offers / Vendor Lists'.(SBL-BPR-00162) Unable to process request <?> due to an invalid communication template.(SBL-CMO-00116)"


2. Also in versions before 8.1.1.3, (i.e. 8.1.1 - 8.1.1.2) treatment subject text is getting truncated whenever the Subject Text is more than 150 characters. Meaning that the email subject line can only take up to 150 characters or less.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms