Siebel 8.1.x ESD component is not starting up due to 'Unable to connect to Siebel' and 'Read timed out' errors (Doc ID 1307058.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Marketing Server - Version 8.1.1 [21112] and later
Information in this document applies to any platform.
ERROR OnPremiseAppListener Unable to connect to siebel
com.siebel.sem.common.db.DataProcessor$ConnectionFailureException: org.apache.axis2.AxisFault: Read timed out; nested exception is:
java.net.SocketTimeoutException: Read timed out; nested exception is:


Symptoms


On :  8.1.1 [21112] version, Email Marketing Server

When attempting to start the ESD the following error occurs.

ERROR
-----------------------
org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception caught when processing request: The server 10.1.208.39 failed to respond

ERROR OnPremiseAppListener Unable to connect to siebel
com.siebel.sem.common.db.DataProcessor$ConnectionFailureException: org.apache.axis2.AxisFault: Read timed out; nested exception is:
    java.net.SocketTimeoutException: Read timed out; nested exception is:
    org.apache.axis2.AxisFault: Read timed out; nested exception is:
    java.net.SocketTimeoutException: Read timed out
    at com.siebel.sem.ws.integrated.net.connect.ConnectTest.isModuleLicensed(ConnectTest.java:68)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start the ESD service
2. It gets stopped following the error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot send campaign emails

Cause

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