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Customize error message returned from LDAP (Doc ID 1309730.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel CRM - Version 8.1.1.1 SIA [21211] to 8.1.1.8 SIA [23012] [Release V8]
Information in this document applies to any platform.
***Checked for relevance on 30-Jan-2013***

Goal


=== ODM Question ===

When user enters credentials for non-existent user that does not exist in the LDAP directory, following error is reported in the UI:

"SBL-UIF-00272: The user ID or password that you entered is incorrect. Please check the spelling and try again.".

In the object manager log file, you will see errors in following order:

GenericLog GenericError 000000064ce4172c 1: 0 11.17.2010 19:04:51 (secmgr.cpp (2731) err = 4597526 sys = 0) SBL-SEC-10006: The authentication system cannot find the user with the username specified. Make sure you typed the user name correctly, or contact your system administrator for assistance.

ObjMgrLog 000000064ce4172c Error 1: 0 17.11.2010 19:04:51 (mainlgin.cpp (1695)) SBL-UIF-00272: The logon username / password pair entered is incorrect.
Re-enter the logon parameters.

How could we show force LDAP security adapter to display first error message SBL-SEC-10006 on the login page when non-existent user tries to login instead of last error message SBL-UIF-00272?

Solution

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In this Document
Goal
Solution
References


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