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SBL-UIF-00335 When Default Homepage View is not Part of User's Responsibilities (Doc ID 1314641.1)

Last updated on NOVEMBER 18, 2020

Applies to:

Siebel Healthcare Service - Version [20423] and later
Information in this document applies to any platform.


It was reported that when the default homepage view for the application is not part of the user's responsibilities, that a white page and SBL-UIF-00335 error is shown. In this case, the application did not load, and a white page was shown instead.

This is illustrated below:

The text of this error is listed below:

Encountered an error.
We are unable to process your request. This is most likely because you used the browser BACK or REFRESH button to get to this point.(SBL-UIF-00335)

The expected behavior in this scenario is that instead of a white page and the SBL-UIF-00335 error, the application should load properly and a SBL-DAT-00329 error should be shown. When the user does not have access to the default starting view of the application, the user should be able to continue to use the application and access the other views which they have been granted access by responsibilities.

The expected error message is shown below:

(Note that in this example, the test user has access to only one view in the Contact screen.)

The text of the expected error for this situation is listed below:

We detected an Error which may have occurred for one of the following reasons:
The responsibility of user '<user id>' does not allow accessing view '<view name>'.(SBL-DAT-00329"

Note that <user id> is a placeholder for the user id, and <view name> is a placeholder for the view name.




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