Using Personalization to Hide Default View in Visibility Filter Drop Down Leads to Next View in Sequence not Shown (Doc ID 1316713.1)

Last updated on JUNE 01, 2017

Applies to:

Siebel CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.


It was reported that in the 8.1.1.x code line, when attempting to use personalization to hide the default view in a Visibility Filter Drop Down, the next view in the sequence is not shown. In previous versions, the next view in the sequence is shown.

An example of a Visibility Filter Drop Down is in the Contacts screen tab, and then "Contacts List" in the link bar. When the user clicks on the Contacts List link in the view bar under the Contacts screen tab, the view shown has a drop down which contains all of the views which are available there, based on the user's responsibilities. This is referred to as a Visibility Filter Drop Down. Some examples of the views in the Contacts List Visibility Filter Drop Down are the My Contacts view, the My Team's Contacts view, All Contacts, All Contacts Across Organizations and possibly others. This is illustrated below from SIA FINS using sample db:


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