Business Component Not In Cached Update Mode (Doc ID 1317130.1)

Last updated on AUGUST 14, 2017

Applies to:

Siebel eConfigurator - Version 7.8.2.14[19251] and later
Information in this document applies to any platform.
*** Checked for relevance on 22-SEP-2014 ***

Symptoms


Customer is getting an error when clicking on "Verify" menu item under Sales Orders, view "Order Entry - Line Items Detail View (Sales)":


ERROR MESSAGE:
1) (SBL-BPR-00162)(SBL-DAT-00469)||Error invoking service 'Context Service', method 'SyncRowSetData' at step 'Sync Row Set'.(SBL-BPR-00162)

2) Business component 'Order Entry - Line Items' is not in cached update mode.(SBL-DAT-00469)

REPRODUCIBLE STEPS:
1. Create an order using a customer product and customize it
2. Click on the "Verify" menu time on the Order Header. It directly throws the above mentioned error.

EXPECTED BEHAVIOR:
Clicking on "Verify" should provide the eligibility related status and comments and error if applicable.

ACTUAL BEHAVIOR:
Clicking on "Verify" is throwing the above mentioned error message for all the users. Because of the error above eligibility workflow does not synchronize successfully, eligibility status is not written to the DB


Cause

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