Last updated on AUGUST 14, 2017
Applies to:Siebel eConfigurator - Version 22.214.171.124 and later
Information in this document applies to any platform.
*** Checked for relevance on 22-SEP-2014 ***
Customer is getting an error when clicking on "Verify" menu item under Sales Orders, view "Order Entry - Line Items Detail View (Sales)":
1) (SBL-BPR-00162)(SBL-DAT-00469)||Error invoking service 'Context Service', method 'SyncRowSetData' at step 'Sync Row Set'.(SBL-BPR-00162)
2) Business component 'Order Entry - Line Items' is not in cached update mode.(SBL-DAT-00469)
1. Create an order using a customer product and customize it
2. Click on the "Verify" menu time on the Order Header. It directly throws the above mentioned error.
Clicking on "Verify" should provide the eligibility related status and comments and error if applicable.
Clicking on "Verify" is throwing the above mentioned error message for all the users. Because of the error above eligibility workflow does not synchronize successfully, eligibility status is not written to the DB
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