Siebel Tools 8.1: Login Error: €œAn internal error has occurred within the authentication subsystem for the Siebel application (SBL-DAT-00565) (Doc ID 1317714.1)

Last updated on JUNE 09, 2017

Applies to:

Siebel Tools - Version 8.0 SIA [20405] and later
Information in this document applies to any platform.
*** Checked for Relevance 09-JUN-2017 ***

Symptoms

Customer could not login to Siebel Tools 8.1 client.

When attempting to login to Siebel Tools 8.1 client the following error message was displayed -


"An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.(SBL-DAT-00565)".



Further the system would not allow user(s) to enter User ID / password.

Customer verified that there were no other Siebel Tools session(s) running by checking the processes via task manager.

Cause

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