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Access to Server Administration/Configuration Views Fails With Error SBL-DAT-00222 (Doc ID 1320250.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel CRM - Version 8.1.1.3[21219] and later
Siebel Call Center - Version 8.0.0.6 SIA [20423] to 8.0.0.13 SIA [20448] [Release V8]
Information in this document applies to any platform.

Symptoms

After giving a Siebel User a responsibility similar to "Siebel Administrator", this Siebel user fails to access any Server Configuration/Server Management screen view. Errors such the below are displayed.

Error Messages

"An error has occurred creating business component 'Enterprise Server' used by business object 'Server Admin'. Please ask your systems administrator to check your application configuration.(SBL-DAT-00222)".

 

"An error has occurred creating business component 'Server Component' used by business object 'Server Admin'. Please ask your systems administrator to check your application configuration.(SBL-DAT-00222)".

 

Steps to Reproduce

The issue can be reproduced at will with the following steps:

  1. Create a new responsibility as a copy of the "Siebel Administrator" responsibility or just give this new responsibility access to specific Administration views.
  2. Assign this new responsibility to a Siebel user.
  3. When this user logs in to the Siebel application and tries to access any screen/view of "Administration - Server Management" or "Administration - Server Configuration" errors such those shown above are displayed.


Business Impact

Due to this issue, it's not possible to give some users access to specific administrative privileges.

Cause

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