CTI screen pop shows a blank applet, the applets for the view are not render properly sporadically (Doc ID 1321886.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 7.8.2.11 SIA[19244] and later
Information in this document applies to any platform.

Symptoms

On : 7.8.2.11 SIA[19244] version, CTI

Sporadically CTI users were getting blank screen pop view for the view defined in the event response

After further investigation the the issue can be reproduced at will with the following steps:
1. Login to Siebel Application with a CTI user
2. Click on IE F5 hot key or IE refresh button.
3. Receive a inbound call
4. Release the call.
5. The user is redirect to the view  based on a screen pop in Event Response on the release call event, but the view is blank, not even the controls show correctly.

Cause

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