CTI screen pop shows a blank applet, the applets for the view are not render properly sporadically
Last updated on MARCH 02, 2017
Applies to:Siebel CTI - Version 18.104.22.168 SIA and later
Information in this document applies to any platform.
On : 22.214.171.124 SIA version, CTI
Sporadically CTI users were getting blank screen pop view for the view defined in the event response
After further investigation the the issue can be reproduced at will with the following steps:
1. Login to Siebel Application with a CTI user
2. Click on IE F5 hot key or IE refresh button.
3. Receive a inbound call
4. Release the call.
5. The user is redirect to the view based on a screen pop in Event Response on the release call event, but the view is blank, not even the controls show correctly.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms