CTI screen pop shows a blank applet, the applets for the view are not render properly sporadically
(Doc ID 1321886.1)
Last updated on NOVEMBER 22, 2019
Applies to:Siebel CTI - Version 22.214.171.124 SIA and later
Information in this document applies to any platform.
On : 126.96.36.199 SIA version, CTI
Sporadically CTI users were getting blank screen pop view for the view defined in the event response
After further investigation the the issue can be reproduced at will with the following steps:
1. Login to Siebel Application with a CTI user
2. Click on IE F5 hot key or IE refresh button.
3. Receive a inbound call
4. Release the call.
5. The user is redirect to the view based on a screen pop in Event Response on the release call event, but the view is blank, not even the controls show correctly.
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