Siebel Server Crash From Windows 2008 Cluster
Last updated on DECEMBER 01, 2016
Applies to:Siebel Call Center - Version 18.104.22.168 and later
Information in this document applies to any platform.
***Checked for relevance on 05-Jan-2015***
The customer has installed and configured Siebel 22.214.171.124 on MS Cluster 2008 with Siebel Native LB; have configured 3 Siebel servers, siebelserver2 and siebelserver2 are load balanced and are outside the cluster, siebelserver3 is clustered.
When trying to bring siebelserver3 from cluster. It is trying to come up, but is crashing with the following call stack:
- CALL STACK -
sslcshar +0x2c8fe = SSstricmp() +0xe
siebsrvr +0x11cc = SvcMainEntry() +0xcc
ADVAPI32 +0xf390 = SetServiceStatus() +0x184
kernel32 +0x4d0e9 = BaseThreadInitThunk() +0x12
ntdll +0x416c3 = RtlInitializeExceptionChain() +0x63
ntdll +0x41696 = RtlInitializeExceptionChain() +0x36
When trying to bring up the clustered siebelsrvr3 from the nodes manually going to Control Panel > Services (without starting from cluster) the siebelserver is coming up and has no issues.
It is only when trying from cluster.
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