Performance Issue Identified From Log File (Doc ID 1323656.1)

Last updated on AUGUST 01, 2017

Applies to:

Siebel CRM Call Center - Version 7.7.2 SIA [18325] and later
Information in this document applies to any platform.

****CHECKED FOR RELEVANCE ON 09-FEB-2016*****

Symptoms


ACTUAL BEHAVIOR
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We are facing performance issue in various modules. From multiple log files we identifed that there are certain transactions where the control returns from the ProcessMessage() function.
In the attached log file we see that the following statement shows a delay of almost 4 minutes:

MessageFlow MsgFlowDetail 4 000000024dc2305d:0 2011-05-09 10:26:33 80: Returned from SessionHandleMsg(433) for task 47186003, pErrStack = 0x0f3716f8
MessageFlow MsgFlowDetail 4 000000024dc2305d:0 2011-05-09 10:30:04 80: ProcessMessage() worker will process 0x10417a30, pErrStack = 0x0f3716f8
MessageFlow MsgFlowDetail 4 000000024dc2305d:0 2011-05-09 10:30:04 80: Calling SessionHandleMsg(439) for task 47186003, pErrStack = 0x0f3716f8
ObjMgrBusServiceLog InvokeMethod 4

STEPS
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Delay has been observed from log files. Customer wants to understand where they could come from

Cause

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