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Performance Issue Identified From Object Manager Log File (Doc ID 1323656.1)

Last updated on JUNE 08, 2022

Applies to:

Siebel CRM Call Center - Version 7.7.2 SIA [18325] and later
Information in this document applies to any platform.

 


Symptoms


Facing performance issue in various modules. From multiple log files we identified that there are certain transactions where the control returns from the ProcessMessage() function.
In the attached log file we see that the following statement shows a delay of almost 4 minutes:

MessageFlow MsgFlowDetail 4 000000024dc2305d:0 2011-05-09 10:26:33 80: Returned from SessionHandleMsg(433) for task 47186003, pErrStack = 0x0f3716f8
MessageFlow MsgFlowDetail 4 000000024dc2305d:0 2011-05-09 10:30:04 80: ProcessMessage() worker will process 0x10417a30, pErrStack = 0x0f3716f8
MessageFlow MsgFlowDetail 4 000000024dc2305d:0 2011-05-09 10:30:04 80: Calling SessionHandleMsg(439) for task 47186003, pErrStack = 0x0f3716f8
ObjMgrBusServiceLog InvokeMethod 4

Following issue can be reproducible with below steps:

  1. Access Object manager URL
  2. Login to URL with login credentials and try to access Accounts or Activities screens or any applets
  3. There will be performance delay observed in log files

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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