Unable to start Siebel Server - SiebSrvr.log showing : NSS - ErrCode 4597527 SysErr 0 (Doc ID 1324286.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1 SIA [21111] and later
Information in this document applies to any platform.
***Checked for relevance on 02-JAN-2013***
***Checked for relevance on 21-Jul-2014***

Symptoms


The Siebel Server is not starting on Windows platform.

 

Contents of the Siebel Server log file ...

2021 2011-05-12 11:49:47 2011-05-12 11:49:47 +0100 00000011 001 ffff 0001 09 SiebSrvr 3216 4768 C:\Siebel_Preprod\siebsrvr\log\SiebSrvr.log 8.1.1 SIA [21111] ENU

GenericLog GenericError 1 000203864dca311f:0 2011-05-12 11:49:47 NSS - ErrCode 4597527 SysErr 0

GenericLog GenericError 1 000203864dca311f:0 2011-05-12 11:49:47 (scmnsclnt.cpp (135) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (ojcrmppgw01:2320).

GenericLog GenericError 1 000203864dca311f:0 2011-05-12 11:49:47 (scmobj.cpp (211) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (ojcrmppgw01:2320).

GenericLog GenericError 1 000203864dca311f:0 2011-05-12 11:49:47 (scfutil.cpp (112) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (ojcrmppgw01:2320).

GenericLog GenericError 1 000203864dca311f:0 2011-05-12 11:49:47 (sissrvr.cpp (3112) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (ojcrmppgw01:2320).

GenericLog GenericError 1 000203864dca311f:0 2011-05-12 11:49:47 (scfsis.cpp (80) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (ojcrmppgw01:2320).

GenericLog GenericError 1 000203864dca311f:0 2011-05-12 11:49:47 (listener.cpp (172) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (ojcrmppgw01:2320).

GenericLog GenericError 1 000203864dca311f:0 2011-05-12 11:49:47 (lstnsvc.cpp (150) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (ojcrmppgw01:2320).

GenericLog GenericError 1 000203864dca311f:0 2011-05-12 11:49:47 (scisvc.cpp (1391) err=1311765 sys=0) SBL-SVR-01045: No components are configured.

GenericLog GenericError 1 000203864dca311f:0 2011-05-12 11:49:47 (scfsis.cpp (274) err=1310725 sys=0) SBL-SVR-00005: Stale or invalid Task handle

ScfEventLog SubEvtFacFatal 0 000203864dca311f:0 2011-05-12 11:49:47 scfEventFac::s_pEvtFacLock is NULL and hence SCF event facility cannot be initialised

GenericLog GenericError 1 000203864dca311f:0 2011-05-12 11:49:47 (scfeventfac.cpp (3790) err=1319869 sys=0) SBL-SVR-09149: Could not initialize the event facility.

ScfMsgFacLog SCFMsgFacFatalError 0 000203864dca311f:0 2011-05-12 11:49:47 SCFMessageFacility::s_pSCFMsgFacLock is null and hence the SCFMessageFacility cannot be initialized

IPCLog IPCFatal 0 000203864dca311f:0 2011-05-12 11:49:47 ipcFacility GetInstance called before initialization - object is null

GenericLog GenericError 1 000203864dca311f:0 2011-05-12 11:49:47 (scfsis.cpp (64) err=1310749 sys=0) SBL-SVR-00029: Internal: Shared memory has not been initialized.

GenericLog GenericError 1 000203864dca311f:0 2011-05-12 11:49:47 (siebsvc.cpp (329) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store ((null):(null)).

 

Cause

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