Unable to Acquire LMS API in eTraining (Doc ID 1325605.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel ePharma Sales - Version 8.0 [20405] and later
Information in this document applies to any platform.
*** Checked for relevance on 2-Sept-2014 ***

Symptoms

Users may select a training course from a list of various courses.  After completing a course and taking the accompanying test, users check their test scores.

When attempting to check the status of their training,  the following error occurs:

Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.


As stated, the user's test score is not recorded.

The error occurs on all client machines, dedicated, and web.  No software or hardware changes had been installed.

Cause

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