Campaign Emails Not To Be Sent To Unsubscribed Contact or Prospect (Doc ID 1332266.1)

Last updated on JUNE 05, 2015

Applies to:

Siebel Marketing - Version 8.0.0.7 [20426] and later
Information in this document applies to any platform.

Symptoms


Campaign Emails are sent to  contacts who have "Do Not Email" flag set to "Y".  When customer opt out or un-subscribe from a campaign subscription list their Do Not Email status is set to "Y" - yes. In this case the expectation is that the customer should not be receiving any further emails. However, subscribe Contacts or Prospects with Do Not Email status set to "Y" receives emails. Making it incorrect from the expected behavior. The expected behavior is Contacts or Prospects with Do Not Mail flag set to "Y" should not receive campaign emails.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms