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Unable To Configure The Gateway Server (SBL-SSS-00004 on siebctl.log) (Doc ID 1333760.1)

Last updated on JANUARY 24, 2020

Applies to:

Siebel CRM - Version 8.1.1 [21112] and later
Siebel Public Sector CRM, SPE - Version 8.1.1 SIA [21111] and later
Information in this document applies to any platform.
***Checked for relevance on 10-Sep-2013***


When running Siebel Enterprise configuration->Configuring new Gateway server, the following error occurs at the end of the configuration:

"Siebel Configuration Wizard Failed with Error. Please see log files for details"


The siebctl.log file created under gtwysrvr\log contains the error:


The issue can be reproduced at will with the following steps:
1. install Siebel application software
2. run Siebel Enterprise configuration
3. choose Create new Configuration
4. choose Configure a new gateway server
5. specify user and password for the gateway account name
6. specify the gateway hostname
7. specify the port number
8. the error appears




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