Siebel User Creation Fails With LDAP Constraint Violation (Doc ID 1335167.1)

Last updated on OCTOBER 17, 2016

Applies to:

Siebel Call Center - Version 8.1.1.2[21215] and later
Information in this document applies to any platform.
*** Checked for Relevancy 18-NOV-2011 ***

Symptoms

Creation of users and corresponding password from the Siebel application using the LDAP Security Adapter over SSL fails with the following error messages,

Security Adapter User: Add User. new user is not created successfully, userDn=%1
SBL-SEC-10018: Constraint violation
SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
SBL-DAT-00474: Invalid operation while not in update mode.
SBL-DAT-00565: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.

LDAP: CONSTRAINT_ATT_TYPE

Cause

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