"The user ID or password that you entered is incorrect..." error with Windows 7 and Internet Explorer 8 (IE8) and Siebel 126.96.36.199
Last updated on MARCH 02, 2017
Applies to:Siebel CRM Call Center - Version 188.8.131.52 SIA  and later
Information in this document applies to any platform.
***Checked for relevance on 28-FEB-2013*** >
Customer upgraded from Siebel 184.108.40.206 to 220.127.116.11 by applying the 18.104.22.168 patch. They are using Windows 7 and Internet Explorer 8 (IE8). After applying the 22.214.171.124 patch they encountered the following behaviour.
When trying to log on to the Siebel application (using their laptops) using Siebel client and the local database they received following error. They only receive this error if they log on to the laptop using a non 'Local Administrator' account although the user is a member of Administrators group.
"The user ID or password that you entered is incorrect. Please check the spelling and try again".
This was very confusing for the users who got this message saying that the password was incorrect, whereas in fact the password was correct.
As a workaround, users had to perform following two additional steps in order to launch Siebel:
1. Having to Right Click 'Run As Administrator'.
2. Having to Click 'Yes' when a User Account Control (UAC) warning is displayed.
However, when logged in to the laptop as Local Administrator (as opposed to being in the Administrators group) they were able to run Siebel without any warnings or the need to click 'Run As Administrator'.
Customer did a direct comparison of Siebel 126.96.36.199 installation and 188.8.131.52 and noticed following:
In 184.108.40.206 installation:
- You ALWAYS have to run Siebel locally as administrator.
- And you ALWAYS get a User Account Control (UAC) warning.
In their existing 220.127.116.11 installation:
- You NEVER have to run Siebel as Administrator, just double-clicking the icon is sufficient.
- And you NEVER get a UAC warning or other problems.
As customer did not see this behaviour with Siebel 18.104.22.168, they suspected that this is a product defect with 22.214.171.124 (i.e. not being compatible with MS Windows 7 User Account Control) and a possible regression with 126.96.36.199.
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