Basic Authorization header missing in Outbound EAI HTTP Transport call

(Doc ID 1335640.1)

Last updated on DECEMBER 28, 2017

Applies to:

Siebel eCommunications - Version 7.8.2.14 SIA[19251] and later
Siebel CRM - Version 7.8.2.14[19251] and later
Information in this document applies to any platform.
*** Checked for currency MAY-22-2016 ***
***Checked for Relevance on Dec 29th 2017***

Symptoms

A custom workflow  calls 'EAI HTTP Transport' (outbound HTTP). The external web servier is protected by Basic Authentication and it expects the credentials to be sent in the authorization header. URL sent from siebel :

http://URY_CRMG:URY_CRMG00@xx.yy.zz.mm:port/invoke/SiebelGW_AddRedemptionProduct.Outbound.Services:processRequest?


It has been observed that some of the outbound requests from Siebel are failed to be processed as the external system did not receive the expected username/password.

For both the failing and successful scenarios, Siebel was sending to the correct URL. This was verified  by checking the Input Argument of the 'EAI HTTP Transport' service from the Siebel component logs.

Changes

 

Cause

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