State Model - Transitions, Authorized Person --- User Unable To Change The Transition State (Doc ID 1337848.1)

Last updated on JUNE 15, 2017

Applies to:

Siebel CRM - Version 8.0.0.9[20433] and later
Information in this document applies to any platform.
***Checked for relevance on 08-Aug-2014***
***Checked for relevance on 15-Jan-2016***

Symptoms


User is unable to change the transition status in Accounts. The customer is just adding new Authorized Positions into existing State Model and assigning the new positions to users.

ACTUAL BEHAVIOR
---------------
The newly added user has no access to state model

EXPECTED BEHAVIOR
---------------
All the authorized users should have access to the state model

ENVIRONMENT
---------------
Application & Version Siebel CRM & 8.0.0.9[20433]

IMPACT
---------------
Severe significance to business operation as each time a new position is added, the state model needs to be changed and this requires a downtime for the Object Manager and the Siebel Services

Cause

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