An Existing Connection was Forcibly Closed by the Remote Host SBL-SVR-01014 (Doc ID 1341270.1)

Last updated on JANUARY 04, 2017

Applies to:

Siebel Automotive Sales - Version 8.0.0.11 SIA[20440] and later
Information in this document applies to any platform.
Siebel 8.0.0.11 SIA[20440] and Later

***Checked for relevance on 31-01-2013***

Symptoms


Environment:
-------------------
Siebel 8.0.0.11 SIA[20440], Microsoft Windows (32-bit) 2003 R2

Statement of Issue:
-----------------------------
Getting the below errors in almost all component log files :-
-----------------------------------------------------------------------
err=10054 | An existing connection was forcibly closed by the remote host (peer)
SBL-NET-01023: Peer disconnected
SBL-SVR-01014: Internal: Could not send the HELLO message: (null)
SBL-GEN-05009: Unable to connect to the gateway server.

Steps:
---------
not applicable

Error:
-------
SBL-NET-01023: Peer disconnected
SBL-SVR-01014: Internal: Could not send the HELLO message: (null)
SBL-GEN-05009: Unable to connect to the gateway server.

Business Impact:
-------------------------
System testing is blocked due to these errors.

Changes

The errors started occurring after configuration changes were made to the components.

Cause

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