Crash when Initialize Method for Business Service "VORD Projected Asset Cache" is Invoked (Doc ID 1341494.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eCommunications - Version 8.1.1.1 SIA [21211] and later
Information in this document applies to any platform.

Symptoms

The object manager is crashing when using the Initialize method for the "VORD Projected Asset Cache" BS .

The following call stack can be seen:
Called from:
/crm/siebel811/siebsrvr/lib/libsslcosd.so[0x4037c941]
/usr/java/jre1.6.0_21/lib/i386/client/libjvm.so[0x5c0938e6]
/usr/java/jre1.6.0_21/lib/i386/client/libjvm.so[0x5c090a43]
/usr/java/jre1.6.0_21/lib/i386/client/libjvm.so(JVM_handle_linux_signal+0x188)[0x5c0945d8]
/usr/java/jre1.6.0_21/lib/i386/client/libjvm.so[0x5c090964]
[0x40000440]
/crm/siebel811/siebsrvr/lib/libsscaacsv.so(_ZN17CSSProjAssetCache25FormatAliasCodeSearchExprERK8SSstringS2_RS0_+0x10d)[0x59ad1a7d]
/crm/siebel811/siebsrvr/lib/libsscaacsv.so(_ZN17CSSProjAssetCache10InitializeERK14CCFPropertySetRS0_+0x78ad)[0x59ac47bd]
/crm/siebel811/siebsrvr/lib/libsscaacsv.so(_ZN17CSSProjAssetCache14DoInvokeMethodEPKtRK14CCFPropertySetRS2_+0x72)[0x59ab4992]
/crm/siebel811/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKtRK14CCFPropertySetRS2_+0x27a)[0x4440c7aa]
/crm/siebel811/siebsrvr/lib/libsscaissppsv.so(_ZN19CSSPromotionService13InitializePACERK14CCFPropertySetRS0_i+0x9f2)[0x59afee42]
/crm/siebel811/siebsrvr/lib/libsscaissppsv.so(_ZN19CSSPromotionService23CollectAppliedItemInPACERK14CCFPropertySet8SSstringRS0_+0x10f)[0x59b1678f]
/crm/siebel811/siebsrvr/lib/libsscaissppsv.so(_ZN19CSSPromotionService14IntegrityCheckERK14CCFPropertySetRS0_+0x3cd)[0x59b132dd]
/crm/siebel811/siebsrvr/lib/libsscaissppsv.so(_ZN19CSSPromotionService14DoInvokeMethodEPKtRK14CCFPropertySetRS2_+0x1129)[0x59afe099]
/crm/siebel811/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKtRK14CCFPropertySetRS2_+0x27a)[0x4440c7aa]

Cause

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