How can you Alter Field Names and the Sort Order for the Guided Merge Feature in Oracle Customer Hub 8.2? (Doc ID 1342106.1)

Last updated on APRIL 04, 2016

Applies to:

Siebel CRM - Version 8.1.1.4 [21225] and later
Information in this document applies to any platform.

Goal

Oracle Customer Hub (Universal Customer Master) 8.2 (included in 8.1.1.4 fix pack and higher via ACR 475) introduces a new guided merge feature. For more information on this feature, please see the appropriate Oracle Customer Hub Bookshelf documentation available in:

<Document 1282393.1> Oracle Customer Hub (UCM) for Fix Pack 8.1.1.4

This feature may be accessed, for example, via Administration - Universal Customer Master > Existing Duplicates > Duplicate Accounts or Duplicate Contacts > Drilldown onto record > Guided Merge button.

This article addresses questions around changing the displayed field names (e.g. for translated values) and sort order shown on the 'UCM Merge FldLvl Adjust Applet', used in the 'UCM Merge Account Task' or 'UCM Merge Contact Task'.

Solution

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