Last updated on APRIL 04, 2016
Applies to:Siebel CRM - Version 184.108.40.206  and later
Information in this document applies to any platform.
Oracle Customer Hub (Universal Customer Master) 8.2 (included in 220.127.116.11 fix pack and higher via ACR 475) introduces a new guided merge feature. For more information on this feature, please see the appropriate Oracle Customer Hub Bookshelf documentation available in:
<Document 1282393.1> Oracle Customer Hub (UCM) for Fix Pack 18.104.22.168
This feature may be accessed, for example, via Administration - Universal Customer Master > Existing Duplicates > Duplicate Accounts or Duplicate Contacts > Drilldown onto record > Guided Merge button.
This article addresses questions around changing the displayed field names (e.g. for translated values) and sort order shown on the 'UCM Merge FldLvl Adjust Applet', used in the 'UCM Merge Account Task' or 'UCM Merge Contact Task'.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms