CTI Toolbar: Configuration Parameter "ImplicitSave=True" Not Working
(Doc ID 1342277.1)
Last updated on MARCH 02, 2017
Applies to:Siebel CTI - Version 220.127.116.11 SIA and later
Siebel CRM - Version 18.104.22.168.12 [IP2013] to 22.214.171.124.12 [IP2013] [Release V8]
Information in this document applies to any platform.
***Checked for relevance 03-Mar-2013***
The CTI configuration provides a parameter ImplicitSave, which can be True or False.
When True, clicking on the Toolbar has the same effect as stepping off the active record - the record should be saved.
In 126.96.36.199, this does not work, with the result that data is lost when a call and record is transferred to another agent.
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