CTI Toolbar: Configuration Parameter "ImplicitSave=True" Not Working
(Doc ID 1342277.1)
Last updated on NOVEMBER 22, 2019
Applies to:Siebel CTI - Version 188.8.131.52 SIA and later
Siebel CRM - Version 184.108.40.206.12 [IP2013] to 220.127.116.11.12 [IP2013] [Release V8]
Information in this document applies to any platform.
***Checked for relevance 03-Mar-2013***
The CTI configuration provides a parameter ImplicitSave, which can be True or False.
When True, clicking on the Toolbar has the same effect as stepping off the active record - the record should be saved.
In 18.104.22.168, this does not work, with the result that data is lost when a call and record is transferred to another agent.
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