Object Manager Crash while running BI Publisher Report from a standard interactivity application (eCustomer, Partner Portal, echannel, eService)

(Doc ID 1347463.1)

Last updated on JULY 20, 2016

Applies to:

Siebel Reports - Version:[21219] and later   [Release: V8 and later ]
Information in this document applies to any platform.


When attempting to run BI Publisher Reports in eChannel Object Manager (i.e Standard Interactivity (SI) Mode), the following error occurs.

SI Application Crashes and shows the Server Busy error.
"The server you are trying to access is either busy or experiencing difficulties. Please close the web browser, open a new browser window, and try logging in again"

In addition the following call stack may be seen in crash_xxx.txt files in the %SIEBEL_SERVER_ROOT%\BIN folder :
Exception 0xc0000005 at 0x0696b2f0
Thread: 0x000022e4, Process 0x000010b4

EIP: 0x00000000, EFL: 0x00010212, FS: 0x0000003b, GS: 0x00000000
CS: 0x0000001b, DS: 0x00000023, SS: 0x00000023, ES: 0x00000023
EAX: 0x00000000, EBX: 0x0046a230, ECX: 0x19bf9df8, EDX: 0x00000000
ESI: 0x00469090, EDI: 0x120df680, EBP: 0x00000000, ESP: 0x09b7fff4

SSCAXMLPWFR +0xb2f0 = CSSSWEXMLPReportMenuService::RunReportFromMenu() +0x4b0
SSCAXMLPWFR +0xd567 = CSSSWEXMLPReportMenuService::DoInvokeMethod() +0x67
sscfom +0x18597 = CSSService::InvokeMethod() +0x167
swceactfr +0x7aaf = CSSSWEReportMenuService::DoInvokeMethod() +0x2cf
sscfom +0x188da = CSSService::InvokeMethod() +0x1ba
SSCASWBC +0xc18c7 = CSSSWEFrameMgrInternal::InvokeServiceMethod() +0x277
SSCASWBC +0xa213d = CSSSWECmdProcessor::InvokeMethod() +0x32d
SSCASWBC +0xa6fbf = CSSSWECmdProcessor::_ProcessCommand() +0x64f
SSCASWBC +0xa7f7d = CSSSWECmdProcessor::ProcessCommand() +0x76d
SSCASWBC +0xa8482 = CSSSWECmdProcessor::ProcessCommand() +0xc2
SSCASWBC +0x1d15c2 = CSSServiceSWEIface::Request() +0x2e2
SSCASWBC +0x1d2dfe = CSSServiceSWEIface::DoInvokeMethod() +0x8fe
sscfom +0x188da = CSSService::InvokeMethod() +0x1ba
sstcsiom +0x6d6a = CSSSIOMSession::ModInvokeSrvcMethod() +0x10a
sstcsiom +0x7534 = CSSSIOMSession::RPCMiscModel() +0x434
sstcsiom +0xe769 = CSSSIOMSession::HandleRPC() +0x369
sssasos +0x65e6 = CompCleanup() +0x3bb6
sssasos +0x5a95 = CompCleanup() +0x3065
sssasos +0x1a35 = CSSSISObject::operator=() +0x9f5
sssasos +0x2135 = CompHandleMsg() +0x485
siebmtshmw +0x494e
siebmtshmw +0x1ffa1 = GetSmiTaskAPI() +0x6d21
siebmtshmw +0x23921 = SmiInProcMsgHandler() +0x2051
siebmtshmw +0x15e65 = SmiBeginTrace() +0x3155
siebmtshmw +0x1741f = GetSmiWorkQObj() +0x148f
siebmtshmw +0xc7c7 = SmiCleanupDetTask() +0x3bd7
sslcosd +0x2132 = OSDThreadPrivIsInit() +0x1d2
sslcosd +0x21bc = OSDThreadPrivIsInit() +0x25c
MSVCR71 +0x9565 = endthreadex() +0xa0
kernel32 +0x24829 = GetModuleHandleA() +0xdf

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Login to echannel or eCustomer or Partner Portal or eService OM
2. Associate the report to the appropriate view.
3. Run BIP Report
4. An error appears saying :
The page cannot be displayed or The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.

The issue has the following business impact:
Due to this issue, users cannot run BI Publisher Reports from SI applications (eChannel or eCustomer or Partner Portal or eService OM)


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