Object Manager Crash while running BI Publisher Report from a standard interactivity application (eCustomer, Partner Portal, echannel, eService)

(Doc ID 1347463.1)

Last updated on JULY 20, 2016

Applies to:

Siebel Reports - Version: 8.1.1.3[21219] and later   [Release: V8 and later ]
Information in this document applies to any platform.

Symptoms

When attempting to run BI Publisher Reports in eChannel Object Manager (i.e Standard Interactivity (SI) Mode), the following error occurs.

ERROR
----------
SI Application Crashes and shows the Server Busy error.
"The server you are trying to access is either busy or experiencing difficulties. Please close the web browser, open a new browser window, and try logging in again"

In addition the following call stack may be seen in crash_xxx.txt files in the %SIEBEL_SERVER_ROOT%\BIN folder :
Exception 0xc0000005 at 0x0696b2f0
Thread: 0x000022e4, Process 0x000010b4

- CONTEXT -
EIP: 0x00000000, EFL: 0x00010212, FS: 0x0000003b, GS: 0x00000000
CS: 0x0000001b, DS: 0x00000023, SS: 0x00000023, ES: 0x00000023
EAX: 0x00000000, EBX: 0x0046a230, ECX: 0x19bf9df8, EDX: 0x00000000
ESI: 0x00469090, EDI: 0x120df680, EBP: 0x00000000, ESP: 0x09b7fff4

- CALL STACK -
SSCAXMLPWFR +0xb2f0 = CSSSWEXMLPReportMenuService::RunReportFromMenu() +0x4b0
SSCAXMLPWFR +0xd567 = CSSSWEXMLPReportMenuService::DoInvokeMethod() +0x67
sscfom +0x18597 = CSSService::InvokeMethod() +0x167
swceactfr +0x7aaf = CSSSWEReportMenuService::DoInvokeMethod() +0x2cf
sscfom +0x188da = CSSService::InvokeMethod() +0x1ba
SSCASWBC +0xc18c7 = CSSSWEFrameMgrInternal::InvokeServiceMethod() +0x277
SSCASWBC +0xa213d = CSSSWECmdProcessor::InvokeMethod() +0x32d
SSCASWBC +0xa6fbf = CSSSWECmdProcessor::_ProcessCommand() +0x64f
SSCASWBC +0xa7f7d = CSSSWECmdProcessor::ProcessCommand() +0x76d
SSCASWBC +0xa8482 = CSSSWECmdProcessor::ProcessCommand() +0xc2
SSCASWBC +0x1d15c2 = CSSServiceSWEIface::Request() +0x2e2
SSCASWBC +0x1d2dfe = CSSServiceSWEIface::DoInvokeMethod() +0x8fe
sscfom +0x188da = CSSService::InvokeMethod() +0x1ba
sstcsiom +0x6d6a = CSSSIOMSession::ModInvokeSrvcMethod() +0x10a
sstcsiom +0x7534 = CSSSIOMSession::RPCMiscModel() +0x434
sstcsiom +0xe769 = CSSSIOMSession::HandleRPC() +0x369
sssasos +0x65e6 = CompCleanup() +0x3bb6
sssasos +0x5a95 = CompCleanup() +0x3065
sssasos +0x1a35 = CSSSISObject::operator=() +0x9f5
sssasos +0x2135 = CompHandleMsg() +0x485
siebmtshmw +0x494e
siebmtshmw +0x1ffa1 = GetSmiTaskAPI() +0x6d21
siebmtshmw +0x23921 = SmiInProcMsgHandler() +0x2051
siebmtshmw +0x15e65 = SmiBeginTrace() +0x3155
siebmtshmw +0x1741f = GetSmiWorkQObj() +0x148f
siebmtshmw +0xc7c7 = SmiCleanupDetTask() +0x3bd7
sslcosd +0x2132 = OSDThreadPrivIsInit() +0x1d2
sslcosd +0x21bc = OSDThreadPrivIsInit() +0x25c
MSVCR71 +0x9565 = endthreadex() +0xa0
kernel32 +0x24829 = GetModuleHandleA() +0xdf


Steps to Reproduce:
---------------------
The issue can be reproduced at will with the following steps:
1. Login to echannel or eCustomer or Partner Portal or eService OM
2. Associate the report to the appropriate view.
3. Run BIP Report
4. An error appears saying :
The page cannot be displayed or The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run BI Publisher Reports from SI applications (eChannel or eCustomer or Partner Portal or eService OM)

Cause

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