Loyalty Realtime And Batch Crash When Tier Promotion Include Redeem Points Action

(Doc ID 1347822.1)

Last updated on DECEMBER 19, 2016

Applies to:

Siebel Loyalty Engine - Version 8.1.1.4 SIA [21225] and later
Information in this document applies to any platform.

Symptoms


customer upgraded 7.7.2.9 to 8.1.1.4 and trying to redeem points through redemption. engins crashing and found realtime and batch loyalty engine will be crash when tier promotion has Redeem Points action. If I remove the Redeem Points action, both engine won't crash.

Call stack
=======
- CALL STACK -

SSSALYSV +0x2878a = CSSSIARecordReadOnly::~CSSSIARecordReadOnly() +0x134aa

SSSALYSV +0x1c4b9 = CSSSIARecordReadOnly::~CSSSIARecordReadOnly() +0x71d9

SSSALYSV +0x239d0 = CSSSIARecordReadOnly::~CSSSIARecordReadOnly() +0xe6f0

SSSALYSV +0x23c4e = CSSSIARecordReadOnly::~CSSSIARecordReadOnly() +0xe96e

SSSALYSV +0x13701 = CSSViewWebTemplateItemDef::AddChild() +0x11ef1

SSSALYSV +0x14a61 = CSSViewWebTemplateItemDef::AddChild() +0x13251

SSSALYSV +0x15176 = CSSViewWebTemplateItemDef::AddChild() +0x13966

sscfom +0x188fa = CSSService::InvokeMethod() +0x1ba

sscafwsv +0x4820f = CSSWfStep::Init() +0x1e3f

sscafwsv +0x4909e = CSSWfStep::Init() +0x2cce

sscafwsv +0x496ff = CSSWfStep::Init() +0x332f

sscafwsv +0x49b65 = CSSWfStep

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms