Siebel / Genesys CTI Toolbar Call Duration Starts From 00:02:00 (Two Minutes) And Not From Zero Or Sometimes Start With a Negative Number

(Doc ID 1348073.1)

Last updated on MARCH 14, 2016

Applies to:

Siebel CTI - Version SIA [21225] and later
Information in this document applies to any platform.


The customer has implemented Genesys Gplus adapter and succesfully enabled the Communications Toolbar. However, when they accept the call, the call duration calculation starts from 00:02:00 (two minutes) and not from zero point.




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