Troubleshooting SBL-MKT-00416 and SBL-MKT-00315 "Unable to open file" during Campaign Load .
(Doc ID 1350129.1)
Last updated on DECEMBER 28, 2023
Applies to:
Siebel Marketing Enterprise - Version 7.8 [19031] to 8.1.1.3[21219] [Release V7 to V8]Information in this document applies to any platform.
Purpose
Errors SBL-MKT-00416 or SBL-MKT-00315 ("Unable to open file") normally happen during a Campaign Load execution when segmentation is performed by Oracle Business Intelligence (OBI) server.
A text file is written by an OBI process (WriteListFiles) and created on a folder specified by "Marketing File System" parameter on Instanceconfig.xml file.
This file is then read by a workflow process. Workflow assumes that the file is found on "Marketing File System" parameter .
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| References |