Failed To Generate Correspondence With Error SBL-EDC-00162: Access is denied.
Last updated on APRIL 04, 2016
Applies to:Siebel Call Center - Version 18.104.22.168 and later
Siebel CRM - Version 22.214.171.124  to 126.96.36.199.1 [IP2013] [Release V7 to V8]
Information in this document applies to any platform.
***Checked for relevance on 27-Jun-2013***
The customer is unable to generate correspondence in Siebel Call Centre application when the "Generate" button is clicked in "My Correspondence Request".
The status of the correspondence eventually shows -"Failed"
The issue can be reproduced with the following steps:
1. Login to the application and navigate to "Correspondence" > "My Correspondence Request"
2. Select the desired correspondence template and intended recipients
3. Click on the "Generate" button
4. The document status is shown as "Failed"
The behavior was notices in a newly set up environment.
Improper set up of the File system and inappropriate access provided to the logon used by the Siebel Server service triggered the problem.
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