Failed To Generate Correspondence With Error SBL-EDC-00162: Access is denied.

(Doc ID 1351630.1)

Last updated on APRIL 04, 2016

Applies to:

Siebel Call Center - Version[19251] and later
Siebel CRM - Version [19255] to [IP2013] [Release V7 to V8]
Information in this document applies to any platform.
***Checked for relevance on 27-Jun-2013***


The customer is unable to generate correspondence in Siebel Call Centre application when the "Generate" button is clicked in "My Correspondence Request".
The status of the correspondence eventually shows -"Failed"

The issue can be reproduced with the following steps:
1. Login to the application and navigate to "Correspondence" > "My Correspondence Request"
2. Select the desired correspondence template and intended recipients
3. Click on the "Generate" button
4. The document status is shown as "Failed"


The behavior was notices in a newly set up environment.
Improper set up of the File system and inappropriate access provided to the logon used by the Siebel Server service triggered the problem.


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