Failed To Generate Correspondence With Error SBL-EDC-00162: Access is denied.

(Doc ID 1351630.1)

Last updated on APRIL 04, 2016

Applies to:

Siebel Call Center - Version 7.8.2.14[19251] and later
Siebel CRM - Version 7.8.2.16 [19255] to 8.1.1.11.1 [IP2013] [Release V7 to V8]
Information in this document applies to any platform.
***Checked for relevance on 27-Jun-2013***

Symptoms

The customer is unable to generate correspondence in Siebel Call Centre application when the "Generate" button is clicked in "My Correspondence Request".
The status of the correspondence eventually shows -"Failed"

The issue can be reproduced with the following steps:
1. Login to the application and navigate to "Correspondence" > "My Correspondence Request"
2. Select the desired correspondence template and intended recipients
3. Click on the "Generate" button
4. The document status is shown as "Failed"

Changes

The behavior was notices in a newly set up environment.
Improper set up of the File system and inappropriate access provided to the logon used by the Siebel Server service triggered the problem.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms