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How Email - Inbound and Email - Outbound activities status are set by new Set Parentemail status Business Service in Siebel and higher (Doc ID 1352328.1)

Last updated on JANUARY 31, 2022

Applies to:

Siebel Email Response - Version SIA [21211] to SIA [23021] [Release V8]
Information in this document applies to any platform.


The purpose of this document is to provide customers and their end users with details of what values the Status fileds of the Parent and Child email activity records have and adopt during end-user transactions with those records, such as Reply, Reply to All, Forward, Delete,  Save as Draft, Cancel, Delete, Resume and so on.


This document is provided as part reference for the fix described as Fix Request FR #12-1RB07UI, described in Document 880452.1 Siebel Maintenance Release Guide, Version 8.1.1.x

Customers are expected to have already installed and followed the steps in section "Instructions for FR 12-1RB07UI"  found in that document above, when they upgraded to Siebel and higher.

The information provided in this document relates only to the new Email Response User Interface (Communications screen an views), changes for Email Response User Interface introduced in Siebel Release 8.1.1.x and later, provided by the Fix Request #12-1RB07UI is also known as <BUG:10557614>.


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