Campaign Launch Error SBL-EAI-04308: "Can't open template file" from method 'SendEmail' at step 'Send Email'

(Doc ID 1352555.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.1.1.4 SIA [21225] and later
Information in this document applies to any platform.
[checked currency 08-ARP-2015]

Symptoms

List Campaign Launch errors with the following error message

Error invoking service 'Mktg List Export Service', method 'SendEmail' at step 'Send Email'.(SBL-BPR-00162)
--
Operation ''createMailing' of Web Service 'urn:xml-send-mailing.SendMailingService' at port 'SendMailing' failed with the following explanation: "Can't open template file: /siebel/fs/Marketing/Marketing/EmailOfferContent/1-3039G1-2YEYG1-30349-08172011104357AM.mime (No such file or directory)".(SBL-EAI-04308)

Cause

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