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Siebel 8.1.x Production CTI component CSM Crashes when integrating Siebel with a 3rd part driver provider. (Doc ID 1352674.1)

Last updated on MAY 24, 2018

Applies to:

Siebel CTI - Version 8.1.1.3 SIA[21219] and later
Information in this document applies to any platform.

Symptoms


On : 8.1.1.3 SIA[21219] version, System Admin

ACTUAL BEHAVIOR
---------------
The customer was integrating Siebel CTI with a 3rd part driver provider Huawei. The Communication Session Manager was randomly crashing with the following call stack:

kLChildEBP RetAddr
0683fd24 775f2f4c ntdll!RtlpWaitOnCriticalSection+0xc5
0683fd4c 0081efb8 ntdll!RtlEnterCriticalSection+0x152
0683fd58 02132f93 sslcshar!CCFLock::Lock+0x18
0683fd64 02131d7a sscmmeda!LOG_DEBUG+0x13
0683fd70 0212fa8e sscmmeda!operator<<+0xa
0683fdb4 02130051 sscmmeda!CSSClientProxyPtrMap::ReleaseClientUsage+0x9e
0683fdd0 02a693d8 sscmmeda!SCCLNT_ShowStatusText+0x81
0683fef4 02a70efa hw_scapi!CHwServiceObj::ShowStatusText+0xa0
0683ff0c 02a710a8 hw_scapi!CHwServiceObj::OnTimer+0x26
0683ff48 02a710e9 hw_scapi!CHwServiceObj::DispatchMessageA+0x1a8
0683ff54 02a7de11 hw_scapi!CHwServiceObj::ModuleThreadProc+0x1c
0683ff88 75f24911 hw_scapi!_beginthreadex+0xca
0683ff94 775ee1c6 kernel32!BaseThreadInitThunk+0xe
0683ffd4 775ee199 ntdll!__RtlUserThreadStart+0x23
0683ffec 00000000 ntdll!_RtlUserThreadStart+0x1b

Cause

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