Campaign Contact Status Is Not Updated To Sent When Campaign Contact Receives Email (Doc ID 1353968.1)

Last updated on DECEMBER 01, 2016

Applies to:

Siebel Campaigns - Version 8.1.1.3 SIA[21219] and later
Information in this document applies to any platform.

Symptoms


On : 8.1.1.3 SIA[21219] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
Upon executing a campaign, emails are sent and received by the recipient as expected, however the status is not updated to Sent and remains "To Contact".

EXPECTED BEHAVIOR
-----------------------
It is expected to have Recipient Status changed to Sent if email is successfully sent.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup an Email Campaign
2. Launch the Campaign
3. Make sure Email is sent and received
4. Check Recipient status

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot confirm if email has been sent or not.

Cause

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