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Gateway Server Crash (Doc ID 1356572.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel CRM - Version 8.1.1.4 [21225] and later
Linux x86-64
***Checked for relevance on 12-May-2014***

Symptoms

Statement of Issue:

Gateway server is crashing while doing load testing [when the user count exceeds 1400]

Expected Behavior:
---------------------------
Gateway server should not get crashed.

Actual Behavior:
-----------------------
Gateway server is crashing while doing load testing


Errors in FDR file:

907 1314262115 1502612368 Fdr_SEC Security / Authentication FdrSub_SEC_GET_ROLE Get Responsibilities from Sec. Adpt. 179028904 0 sadmin
908 1314262165 1544711056 Fdr_SEC Security / Authentication FdrSub_SEC_LOGIN Login to Sec. Adpt. 0 0 sadmin Begin
909 1314262165 1544711056 Fdr_SEC Security / Authentication FdrSub_SEC_LOGIN Login to Sec. Adpt. 175475272 0 sadmin End
910 1314262165 1544711056 Fdr_SEC Security / Authentication FdrSub_SEC_GET_ROLE Get Responsibilities from Sec. Adpt. 175475272 0 sadmin
911 1314262215 1439180352 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0

 
Call Stack:

PROCESS 9840 CRASHED AFTER RECEIVING SIGNAL 11 IN THREAD 1439180352!!!

Called from:
/app/siebel/gtwysrvr/lib/libsslcosd.so0x556c5941
0xffffe500
/app/oracle/product/11.2.0/client32/lib/libclntsh.so(nsgetcinfo+0x37)0x57625f09
/app/oracle/product/11.2.0/client32/lib/libclntsh.so0x581b8525
/app/oracle/product/11.2.0/client32/lib/libclntsh.so0x581bff62
/app/oracle/product/11.2.0/client32/lib/libclntsh.so0x581bffdb
/app/oracle/product/11.2.0/client32/lib/libclntsh.so(sslssAsynchHdlr+0x14d)0x583cdd05
/app/oracle/product/11.2.0/client32/lib/libclntsh.so(sslsshandler+0x89)0x583cd6e1
0xffffe600
/app/siebel/gtwysrvr/lib/libsslcnapi.so(_ZN14CSSSISCommSrvr6ListenEi+0x40)0x55bda530
/app/siebel/gtwysrvr/lib/libsslcnapi.so(_Z9SISListeni+0x1f)0x55bda6af
/app/siebel/gtwysrvr/lib/libsssans.so(_ZN13CSSNameserver8MainLoopEv+0x3c)0x5555edac
/app/siebel/gtwysrvr/lib/libsssans.so(_Z6NSMainiPPt+0x7cb)0x5555deeb
/app/siebel/gtwysrvr/lib/libsssans.so(SvcMainEntry+0x26)0x5555d706
siebsvc(_Z5wmainiPPt+0x2be)0x804970e
siebsvc(main+0x41)0x8049421
/lib/libc.so.6(__libc_start_main+0xdc)0xa1fe9c
siebsvc(__gxx_personality_v0+0x149)0x8049331

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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