"Unable To Get The Seed From Binary File" on login page (Doc ID 1357303.1)

Last updated on MAY 22, 2017

Applies to:

Siebel Financial Services CRM - Version 8.0.0.11 SIA[20440] to 8.2.2.2 SIA[23016] [Release V8]
Information in this document applies to any platform.

Symptoms

After installing 8.0.0.12 SIA or 8.0.0.13 SIA or 8.2.2.0, when trying to access the login page the following error occurs:

Unable to get the seed from binary file.


On the Siebel Web Extension log file , the same error is found:

ProcessPluginState ProcessPluginStateError 1 000000024e651084:0 2011-09-05 22:37:38 6804: [SWSE] Unable to get the seed from binary file.


The issue can be reproduced at will with the following steps:

  1. Install fix pack 8.0.0.12 or 8.0.0.13 on all Siebel Modules
  2. Try to access the login page
  3. The mentioned error is found

Cause

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