Edit Web Layout On A Applet Crashes Tools

(Doc ID 1358759.1)

Last updated on JULY 12, 2017

Applies to:

Siebel Tools - Version 8.1.1.1 [21211] and later
Information in this document applies to any platform.
Checked for Relevance on 05-Nov-2013
**Checked for Relevance on 02/05/2016**

Symptoms

Statement of Issue:
-----------------------------
Edit Web Layout on any applet crashes Siebel Tools. This occurs only on the windows 7 machine.

Environment:
-------------------
This occur only on customer's windows 7 machine in dev environment.

Steps:
---------
1.) click edit web layout on any applet
2.) tools crashed

Expected Behavior:
---------------------------
Siebel Tools should not crashed on edit web layout.

Actual Behavior:
-----------------------
Siebel Tools crashed on edit web layout.

Business Impact:
-------------------------
Not able to edit web layout in Siebel Tools.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms