Error SBL-DAT-00398 SBL-EAI-04376 When Exporting Promotions (Doc ID 1359200.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Order Management - Version 8.1.1.5 SIA [21229] to 8.1.1.10 [23021] [Release V8]
Siebel eCommunications - Version 8.1.1.5 SIA [21229] to 8.1.1.11.10 [IP2013] [Release V8]
Information in this document applies to any platform.
**Currency Check on 28 Oct 2013**
**Currency Check on 24 June 2015**
**Checked for relevance on March 2nd 2017**

Symptoms

ISSUE STATEMENT
Cannot export promotions that have customizable products with child products.
Export of such a promotion raises an error:

ERROR
Method 'Home' of business component 'Product Promotions Relationship VBC' (integration component 'Product Promotions Relationship VBC') returned the following error: "Field 'Parent Version' does not exist in definition for business component 'Product Promotions Relationship VBC'. Please ask your systems administrator to check your application configuration.(SBL-DAT-00398)"(SBL-EAI-04376)


STEPS

The issue can be reproduced with the following steps:
1. Create a promotion having a Customizable Product with a Child Product.
2. In Administration - Product > Product Promotions, launch: Menu > Export Version...   

Result: Export Contents popup appears.

3. Select "Objects Only" or Full Structure.
Result: Error displays.


NOTE: The same error happens when the export is launched from Administration - Product > Workspace Projects.

Cause

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