Email Content Lost - Copy-Paste Not Working Properly While Sending Emails With F9 (Doc ID 1360353.1)

Last updated on NOVEMBER 26, 2015

Applies to:

Siebel Email Response - Version 8.1.1.2 SIA[21215] to 8.1.1.6 SIA [21233] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.2 SIA[21215] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------
Within F9 functionality, text copied/pasted into the email body is truncated from the message.

EXPECTED BEHAVIOR
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The text pasted should not be truncated.

STEPS
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The issue can be reproduced at will with the following steps:
1. Copy text from Notepad
2. Invoke F9 from Tab (ie. Contacts)
3. In the email body paste the copied text
4. Click Send
5. Inbound email receives the email without the pasted text.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot copy/paste text using F9.

Cause

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