CRM Desktop - External Calender Items unable to synchronize with siebel (Doc ID 1362178.1)

Last updated on AUGUST 01, 2016

Applies to:

Siebel CRM Desktop - Version: 8.1.1.3[21219] and later   [Release: V8 and later ]
Information in this document applies to any platform.

Symptoms

Whenever a CRM Desktop user receives an Calender Item (e.g. meeting request or appointment) from any external non-CRM Desktop user, calender item's primary employee name is getting changed to the Siebel Administrator and its not getting synchronized with siebel.



Cause

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