Crash seen when performing a Merge/UnMerge in Universal Customer Master 8.2

(Doc ID 1365088.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Siebel CRM - Version 8.0.0.1 SIA [20408] and later
Information in this document applies to any platform.

Symptoms

When performing a Merge/UnMerge operation in Universal Customer Master (UCM) 8.2 (running 8.1.1.4 fix pack) the application crashes.

The issue can be reproduced at will with the following steps ONLY in the custom SRF:
1. Install 8.1.1.4 and apply ACRs 437, 475A and 475B
2. Enable deduplication
3. Go to Administration - Universal Customer Master Screen.
4. Click on 'Account' tab, and create a new record by clicking on "New"
5. Create another record very similar to the one created in Step 4,  and ensure that the matching pop up comes.
6. In the Pop up,Click on 'Ignore All'.
7. Now click on 'Existing Duplicates' tab.
8. Drill down on the new record created and Click on 'Merge' at the bottom applet.
9. Click on 'UnMerge Profiles' tab.
10. Select the account that was Merged and click on 'UnMerge' button at the bottom applet.
11. Now click on 'Existing Duplicates' tab again. The session will hang for 5 mins
12. Siebel crashes and shows the message:

Session Warning. The server you are trying to access is either busy or experiencing difficulties. Please close the web browser, open a new browser window and try again.

13. The user is logged out from the system and then will have to login once again.

At first the core file contained the following:

 

Changes

Configuration changes made to objects had been migrated from non-UCM 8.2 to UCM 8.2.

Cause

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